Providing care to a client, while naturally a quintessential aspect, is only part of the job of being a caregiver. Building a rapport with the person you care for is essential to both of your experiences. The more comfortable your client is, the more efficiently you will be able to do your job. As you begin to pursue a caregiving career, learning how caregivers can build trust and support with their elderly clients is one of the most important steps you can take.
Treat them with respect
This tip may seem like a no-brainer, but treating someone with respect extends past using “please” and “thank you.” Treating your client with respect also involves being patient with them, speaking tactfully, and actively listening to their concerns. You should also take into consideration their personal preferences—for instance, if your client prefers to be called “sir” or “ma’am,” abide by that. Alternatively, if they’d rather you call them by their first name, do that.
It is also essential that you remember to treat your client like an adult. Though they may need help now, they were once independent adults who held careers and potentially raised a family. Do not infantilize them as you attend to their needs. Instead, make an effort to always regard them as equal, whether you are assisting with their activities of daily living or simply having a conversation.
Make an effort to get to know them
At first, you may be tempted to keep your conversations with your client strictly business-related. However, taking time to learn about your client is crucial to establish trust and build a strong bond.
Ask about their career, family, and any interests they have. You won’t learn all this information at once, but asking open-ended questions is a great way to start meaningful conversations. You may discover shared interests that allow the two of you to bond.
Make sure they feel heard
Everyone has a different style of communication, and as we age, it is especially important to be heard. However, physical or cognitive conditions can lead to some communication barriers between seniors and others.
As their caregiver, it is important you recognize your client’s verbal and non-verbal cues alike so you know precisely what it is they need. Practicing active listening ensures they feel valued and understood. This approach helps your client feel comfortable and fosters open communication between the two of you.
Follow through with your promises
Promises are simultaneously responsible for building trust and breaking it. When you make any promises to your elderly client, you must make every effort to follow through with it. If you say you’ll be at their home on a particular day, or that you’ll complete a task for them by a certain time, complete it within that time frame. This will not only show your client that you are reliable, but that you respect them, strengthening your strong bond.
Don’t ever make a promise that you can’t keep or can’t ensure. This could mean promising to complete a service that you cannot provide, or perhaps promising that their grandchildren will call. Only make promises for things you can control.
Pursuing the fulfilling career of being a caregiver
Helping seniors age in the comfort of their homes is a meaningful role for many individuals. As an at-home caregiver, you provide essential emotional support and ensure the health and happiness of your client, allowing you to go home with the satisfaction of knowing you’ve done something good. If this sounds ideal, start your journey with Home Care Powered by AUAF.
For 30 years, we have offered seniors in Chicagoland the care services they need to age in place, thanks to our compassionate, dedicated caregivers. We would be honored to add you to our team.
For more information on what you need to become a caregiver with us, contact us today or give us a call at 773-274-9262. We are here to answer any questions you have.
